FAQs

1. How do I track my order?
Once your order is shipped, the Airway Bill number (AWB no.) and courier partner name is sent to you via email. Please visit the courier partner website (Bluedart, Delhivery) and enter the AWB no. shared with you in the relevant form to track the current location of your shipment and expected date of delivery.
Should you have any questions about your order dispatch, we’re just a quick email or phone call away
+ 91 | + 91 8433831904
Pable@rewanta.com | MON - SAT | 10.00 AM - 6:00 PM IST
 
2. Where is my order processed from?
Orders are processed both from our warehouse in Mumbai, India as well as our retail stores. We want you, our guests, to have access to our entire catalogue, so we make sure that if a product is out of stock at our warehouse but available at one of our retail locations, you will have the option to order it online and have it shipped to you.
Orders will be delivered to the shipping address you submit at checkout.
 
3. Who will deliver my order?
Within India, we ship through registered courier companies Delhivery and Bluedart. Our delivery partners will attempt to deliver the package thrice before they return it to us.
Please provide a mobile number that you are available at, and your complete shipping address including the pin-code. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package.
 
4. If I have placed two separate orders, can you combine the orders and offer me reduced shipping?
Unfortunately, once your orders are placed we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable on every new order (if it does not fall under the free shipping criteria).
 
5. Which countries do you deliver to?
We deliver to UK, UAE and India. At checkout, when entering your shipping address, you will be able to select your home country from the drop down list.
 
6. Do you deliver to PO Box addresses?
No, it is not possible for us to deliver to PO Box addresses.
 
7. Do I have to pay customs and import charges?
Duties and taxes for international orders are not included as part of product or shipping charges. Most countries charge duties on imported items that are levied at the time of port entry and vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx etc.) at the time of your order delivery after you receive an invoice from the shipping agent.
 
8. What are the accepted payment methods for domestic transactions?
We accept the following modes of payment for domestic transactions:
- Credit cards - Mastercard, Visa and American Express
- Net Banking - all major banks
- Debit Carts - all major banks
- Wallets
 
9. What are the accepted payment methods for international transactions?
We accept the following modes of payment for international transactions:
- Credit cards - Mastercard, Visa and American Express
- PayPal
 
10. How do I use Credit Notes, Gift Cards and Vouchers for making payments?
To use these online, simply enter the unique code provided when you check out. If your order value exceeds the balance amount on the gift card or credit note, the balance must be paid at checkout.
Terms of use for your credit note, gift card or voucher:
- To apply a credit note, login from the same email ID to which the note has been issued
- A gift card cannot be used to purchase another gift card
- A gift card cannot be cancelled so ensure you enter the correct details of the recepient
- Multiple gift cards and credit notes can be used together to pay for a single order. The same credit note can be used until the balance gets over
- No two vouchers can be clubbed. However, you may club a voucher with a credit note or gift card
- Validity of credit notes, gift cards and vouchers cannot be extended
- If the payment was made using a credit note/gift card, any refund against the purchase will be in the same form
 
11. What if my card has been charged multiple times for the same order?
If your card has been debited multiple times at the payment gateway(s) while making a single purchase, call our customer care at + 91 / + 91 or write to us at pable@rewanta.com and we will resolve it for you.
Our customer care team is available from Monday to Saturday, from 9:00 am till 6:00 pm.
 
12. Is my purchase eligible for free return or exchange?
Your purchase is eligible for return or exchange if it meets the following conditions:
- An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email
- If the product you receive has a genuine quality/manufacturing defect
Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
 
13. How do I return my purchase?
If you would like to return any of the items purchased please contact our care team within 7 days of delivery with the following information:
- Order number
- Delivery address
- Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item
You may contact us via email at pable@rewanta.com or call our customer care at +91 / +91 8433831904 from Monday to Friday, between 10.00 AM to 6:00 PM (IST). We will look into the issue and respond to you within 48 working hours.
 
14. What if I need a different size in the same clothing style I have purchased?
Please refer to the size chart before you make a purchase, and in case you are confused about your size, do write to us at pable@rewanta.com
If you would like a different size in the same style of clothing that you have purchased, you will need to go through the following steps:
1. Contact us to schedule a reverse pickup.
2. Once the unused product is received at our end, we will issue you a credit note (after deducting the applicable shipping charges).
3. You can then use the credit note to place a new order and choose the correct size.
 
15. When will I receive the exchanged item?
Once the item dispatched from your end reaches our warehouse, the replacement product will be shipped out to you and will reach you in our standard delivery time i.e. 7 working days for domestic shipments.
 
16. When will I receive the store credit or refund?
- We will be happy to, following a quality check, offer you a refund or store credit, as applicable in your case. This will be processed within 7 business days.
- Any refund will be made in the original method of payment
- If your purchase is eligible for a free return or exchange as explained above, the credit note or refund will also include the proportionate shipping cost. This does not apply to exchanges for size.
 
 
Terms & Conditions
- Credit notes for any returns or exchanges will only be sent to the registered email address or the email address has been used to make the purchase
- Replacements will be offered based on availability of product. If we don't have the replacement product, we'll be happy to offer you a credit note or a refund
- Proportionate shipping will be refunded only if it meets our conditions for a free return i.e. a quality or wrongly delivered product
- We offer replacements, or size exchanges in case of clothing, only for the same product or style you have purchased
- We are unable to entertain requests to replace a product with a different product or style, even if the price is the same
- International offers are not eligible for exchanges or returns
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